Amazon Prime Video’s On Call has stirred a whirlwind of opinions since its release on January 9, 2025. Created by Tim Walsh and Elliot Wolf, and executive produced by Dick Wolf, the series offers a fresh take on the police procedural genre. Set in Long Beach, California, it follows veteran officer Traci Harmon (Troian Bellisario) and rookie Alex Diaz (Brandon Larracuente) as they navigate the complexities of modern policing. The show’s innovative use of bodycam and dashcam footage aims to immerse viewers in the raw, unfiltered experiences of patrol officers.​
The Good: Authenticity and Innovation
One of On Call‘s standout features is its commitment to realism. The incorporation of bodycam and dashcam footage provides an unvarnished look into the daily challenges faced by law enforcement officers. This approach has been praised for bringing a visceral intensity to the viewing experience, capturing both high-stakes moments and the quieter, human aspects of police work.
The chemistry between Bellisario and Larracuente adds depth to the narrative. Bellisario’s portrayal of Harmon as a disciplined, by-the-book officer complements Larracuente’s depiction of the eager and sometimes naive Diaz. Their dynamic offers a nuanced exploration of mentorship and the moral complexities inherent in law enforcement.​
The Bad: Narrative Shortcomings and Mixed Reception
Despite its innovative presentation, On Call has faced criticism for its storytelling. The series attempts to balance episodic cases with an overarching narrative centered on the murder of Officer Maria Delgado. However, critics argue that this balance is not effectively maintained, leading to a fragmented storyline that struggles to maintain momentum.​
The show’s reception has been notably divided. While audiences have given it a favorable 91% rating on Rotten Tomatoes, critics have been less enthusiastic, resulting in a 53% score. Some reviewers have labeled the series as clichĂ©d and formulaic, suggesting that it fails to offer a compelling or innovative perspective on the genre.​
Conclusion
On Call endeavors to revitalize the police procedural with a blend of authenticity and innovation. Its use of real-time footage and focus on the daily realities of patrol officers set it apart from traditional entries in the genre. However, narrative inconsistencies and a polarized reception indicate that while the series has its merits, it may not resonate with all viewers. For those seeking a fresh perspective on law enforcement dramas, On Call offers a unique, albeit imperfect, viewing experience.
Writer: Pranjal Bapna